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Red Net Xiangtan August 9 News (Xiangtan Evening News trainee reporter Zheng Hui ytterbium child) "I spend money to buy a ticket why not check?" Recently, Hunan Xiangtan Yuhu District who lives near the square Doo Jianglu Call Evening News Hotline 58266666 reflect their own opportunity to Changsha Huanghua Airport when he suddenly was told not boarding because of overbooking flights, which makes him very angry anxious to act.

Passengers: buy a ticket can not be boarding

A month ago, Daw ordered one online from Changsha to Beijing's CC3753 sub flights, departure time is at 12:25 on August 3.

The same day around 11:40, Mr. Du arrive at the airport, holding a ticket to the service window set a good check. Window on the computer staff query for a moment, suddenly picked up Daw identity cards and airline tickets go rightmost window again check up. Unexplained Doo stood waiting for more than ten minutes, nor were the staff back. Takeoff time approaches, but go to the far right of the window Daw asked about the situation, then the staff has told him that ticket flight has been full of people, not boarding.

Hearing this news, Doo look stupid, then ask why. Airport staff said the flight was only 150 seats, but the actual number of seats sold for 153; now there are 150 people to get a boarding pass, flight seats full, Du is just the first 151, so can not be issued a boarding pass, Daw can not take the flight.

For explanation of staff, Du did not understand. He believes that since only the 150-seat aircraft, China Southern Airlines how can foreign sales of 153? In addition, the ticket and no relevant figures Daw is the first of several trips to buy the ticket, while he was a long time ago, booked a ticket,bracciale tiffany uomo, the price is the same as with the others, "how could arrive sooner or later come with judge eligibility boarding? "Daw said angrily.

China Southern Airlines: Flight Overbooking is "international practice"

For Daw doubt, Southern staff pointed to a written "overbooking passengers arrange publicity" sign explains: "Overbooking is to provide China Southern Airlines, is 'international practice'." To avoid late passengers or less, etc., resulting in wasted airline seats, can overbooking in the range of three percent. In the air passenger transport, because tickets can be booked in advance and allowed to turn sign, Meal, so give up after purchase, or if the passengers switch to other flights booking, that there may airline seats vacated.

However, the number of passengers to check if the transfer or less than the number of excess Meal ticket sales, there must be at full strength due to flight passengers can not board the plane. And for passengers stranded because of overbooking, the airline will be free airplane Meal recent period, and be compensated accordingly, the maximum amount of fifty percent ticket.

Therefore, China Southern Airlines staff Mr. Xiang Du commitment Meal recent class of aircraft, and give a 30% discount as compensation. As the aircraft has taken off, Mr. Du also had to agree Meal, but rejected the 30% discount.

Lawyer: are deceiving consumers

In the event of such a situation, Du check the situation of foreign airlines, foreign airlines at the time of the general passenger ticket, will inform the ticket belongs to "overbooking", and did not mention domestic airlines beforehand, and afterwards further compensation. Therefore, Daw consider themselves as consumers, are the airline violated the legitimate rights and interests.

Lee Jin Xiang law firm lawyers said airlines Doo payment before purchase tickets, they should inform their ticket overbooking, you may not be able to take to the specified flight, let Doo decide for themselves whether to buy tickets. If Southern overcrowding in the case of the known, but also to sell tickets, is consumer fraud, consumers can safeguard their legitimate rights and interests through legal channels, according to the requirements of the other party to pay compensation money twice.